Your Information Privacy Is Our Commitment

1. Introduction and Applicability

betbtb ("we", "us" or "platform") provides an online betting and casino service for users in Bangladesh. This Privacy Policy explains what information we collect while you use our website betbtb.cam, how we use that information, and how we keep it secure.

This policy applies to all products, services, content, and features of the betbtb platform. By using our services, completing registration, or getting in touch with us, you agree to the terms described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

betbtb provides services only to individuals aged 21 or older. We do not knowingly collect information from any minor.

2. Information Collection

betbtb collects user information through various means. The types of information we collect are described in detail below:

2.1 Information Provided Directly

The following information may be collected when you register, use our services, or contact us:

• Full name and date of birth
• Email address
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Support tickets and communication details

2.2 Automatically Collected Information

The following technical information is collected automatically when you browse the betbtb platform:

• IP address and device type
• Browser type and version
• Pages visited and session duration
• Referral source (where you came from before reaching our site)
• Data obtained through cookies and similar technologies

2.3 Transaction Information

We store records of deposits, withdrawals, bets, and winnings made on the platform. This information is necessary for financial auditing, fraud prevention, and enforcing responsible gambling policies.

3. Use of Information

betbtb uses collected information only for lawful and defined purposes. The main reasons for using this information are described below:

• Account Management: To ensure your registration, login, and account security.
• Identity Verification: To complete the KYC process and prevent fraud.
• Payment Processing: To complete deposits and withdrawals without issues.
• Customer Support: To resolve your complaints, questions, and problems.
• Responsible Gambling: To identify problematic gambling patterns and provide necessary support.
• Service Improvement: To use as analytical data to improve the platform experience.
• Legal Compliance: To comply with applicable laws and regulations and follow the directions of authorities.
• Communication: To inform you about important policy changes or security-related matters.

We never use your information for marketing or third-party advertising without your consent.

4. Information Disclosure and Third Parties

betbtb does not sell your personal information to third parties. However, limited disclosure may occur in specific circumstances:

4.1 Service Provider Partners

The minimum necessary information is shared with trusted technology partners to assist with activities such as payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and security testing. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed when required by court order, government directive, or applicable law. In such circumstances, we provide only the minimum information legally required.

4.3 Fraud Prevention

Information may be provided to relevant authorities to prevent money laundering, fraud, or other illegal activities.

Outside the cases mentioned above, betbtb never discloses your information to third parties for commercial purposes.

5. Information Security and Encryption

betbtb has put in place industry-standard technical and administrative measures to keep your information secure:

• SSL Encryption: Our website uses SSL (Secure Socket Layer) encryption, which encrypts all information exchanged between you and our servers.
• Secure Servers: All data is stored on secure servers and firewalls are used to prevent unauthorized access.
• Access Control: Only authorized staff can access user information for specific and necessary purposes.
• Regular Audits: Security measures are reviewed and tested on a regular basis.
• Two-Factor Authentication: Two-factor authentication is available to further strengthen account security.

Please keep in mind that no method on the internet is completely secure. We work to ensure a high standard of protection, but guaranteeing 100% security is not possible.

6. Cookies and Tracking Technologies

Cookies and similar technologies are used on the betbtb platform. Cookies are small text files stored in your browser.

6.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and core functionality.
• Functionality Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to understand and improve how the platform is used.
• Security Cookies: Used to detect and prevent fraudulent activity.

6.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform services to not work properly.

7. Information Retention Period

betbtb retains your information for as long as it is necessary or legally required:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information is retained for a defined period for legal compliance and financial auditing.
• Transaction Records: Financial transaction information is retained for the long term to meet legal requirements.
• Support Communications: Customer service records are retained for the necessary period.

Once the defined retention period has ended, your information is securely deleted or anonymized.

8. User Rights

As a betbtb user, you have the following rights regarding your own information:

• Right of Access: You may request to know what information we hold about you.
• Right of Correction: You may request correction of inaccurate or incomplete information stored in your account.
• Right of Deletion: In certain circumstances, you may request that your information be deleted (where there is no legal obligation to retain it).
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to Object: You may object to specific uses of your information.

To exercise these rights, please contact our support team. We will process your request within a reasonable time. However, certain requests may not be fully fulfilled due to legal obligations.

9. Minors

betbtb strictly does not provide services to anyone under the age of 21. We do not knowingly collect or store information from any minor.

We follow age verification steps during the registration process. If we become aware that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

10. Policy Changes

betbtb may update this Privacy Policy from time to time. When changes are made, we take the following steps:

• The updated policy will be published on this page and the "Last Updated" date at the top of the page will be changed.
• For significant changes, a notification may be sent to the registered email address.
• If you continue to use the platform after changes have been made, you will be considered to have consented to the new policy.

We recommend that you review this Privacy Policy on a regular basis to stay informed about our latest practices.